Frequently Asked Questions

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  • Yes, we have home delivery
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  • " You can browse and order from this website 24-hours a dayevery day of the year. The Nasser Pharmacy team can be reached and process orders between 8am - 6pm Sunday to Thursday excluding public holidays. "
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  • " When you see an item that you likeclick 'Add to Cart; you can then continue to look for other items to add to your cart in the same way. At the top of the screen you'll notice a shopping basket icon ! hover over it or click on it at any point to review what you have added - if you change your mind you can remove an item by clicking on the 'remove' button at the checkout page. When you are happy with your selections you simply need to click the shopping basket checkout button. Then you will be asked to enter your payment and delivery detailsor login. "
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  • "You will receive an automated email to confirm your order has been receivedand is being processed. Thenyou will receive a further dispatch confirmation email once your order has been packed and is ready to be picked up by our delivery partner."
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  • "We can make no guarantees to change orders prior to shipping. But if your Cash-On-Delivery order has not been processedwe will try our best to do so. For Credit Card orderswe regretfully cannot process changes. "
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  • "On the checkout pagewe received your delivery address and registered that we will not be able to deliver your product. We are not able to ship anything considered a medicine by our authorities outside of Bahrainthis specifically includes OTC medicines amongst other items. Part of the reason is each country and its respective customs authority may have slightly different interpretations on goods which also change at different times; we do not want to risk your package being rejected. "
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  • "We do try to give you as much information as possible on all of our products online. When a leaflet has been providedwe strive to provide it in Arabic and English on respective Nasser Pharmacy language sites. We strongly recommend speaking to your healthcare provider to ensure the product is suitable for you. If you require any additional product information then please emailor call our team on +973 1774 0900we will try to provide you with all the information you require. "
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  • "If an item is available to order online with an Add to Cart buttonthen this means the item is in stock. Howeverfrom time to time and especially with our more popular itemsdue to the high rate of sales both in store and onlinethere may be some discrepancies. We will inform you as soon as possiblevia emailif a product is out of stock. If you do wish to know in advance if a product is in stockplease do not hesitate to contact us via emailor by phone on +973 1774 0900."
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  • " Your non-medical prescription items can be delivered to all home or office addresses in Bahrain. For international deliverieswe regret that no medicine as determined by Bahrain regulations may leave Bahrain. Additionallyfor international shipmentswe strongly recommend that the customer checks whether the item is accepted by relevant customs departments. Nasser Pharmacy is responsible for the shipment until its departure from Bahrain and thereafter will assist as best we can ! unfortunatelydecisions made by the receiving customs and duty offices are out of our control. "
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  • Delivery is based upon the weight of the item and destination. This is automatically calculated at checkout.
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  • " Almost all orders are dispatched within 24 hours of submission and normally delivered within 3 days locally. For orders placed after 3pm on the afternoon of Thursdayyour order will not be processed until the following working day. International delivery times may varyparticularly if shipments are subject to customs and duty procedures beyond our control."
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  • Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain a link to our website with the tracking details.
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  • "If your order has not arrived when you were expecting it then please check the following: - Check you have received a dispatch confirmation email. - Check the tracking link via your dispatch confirmation email to view the most up to date information on the location of your parcel. Or click here: https://www.nasserpharmacy.com/index.php?route=information/track - Check within MY ACCOUNT. Is your delivery address correct? Are your contact details up to date? - Check for text messagesemails and attempted delivery cards from one of our couriers. Your parcel may be awaiting collection at a local delivery depot or you may need to re-arrange delivery. - Check no one else residing at your address has taken receipt of your parcel. If you still can't locate your parcel then please do not hesitate to contact our team via email or phone on +973 1774 0900 with your order number to hand. We will endeavor to find your parcel straight away."
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  • "From time to time mistakes do happen and we will do our best to rectify any errors we have made. If an item is missing from your order or an incorrect product has been sentplease contact us via email or phone with your order number and the name of the missing item. We will do our best to resolve the issue as quickly as we can."
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  • " Our delivery courier will contact you on the day of delivery (usually 1 hour before arrival) to ensure someone is available to receive the delivery. If there is no one there to receive the shipmentthe courier will attempt re-delivery the following working day. If we are unable to deliver for any reasonour delivery partner will contact you by telephone the following business day to arrange an alternative delivery date. "
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  • "Yesit does not have to be the addressee but we prefer a person aged 18 years old and above. Any signature at the address will be accepted as proof of delivery."
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  • "For orders placed online we do provide the option to ship to an address different to the billing address. Howeverfor security reasonsthis service is discretionary. We reserve the right to verify details with our customers before shipping to a different address. If you have made a mistake with your delivery details please contact us immediately and we will try to amend them. If the order has already been picked up by our delivery partnerthen the delivery address cannot be changed. A redelivery fee will be charged should the address change after pick up. "
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  • " Each country has its own unique import procedureswhich are subject to change. Hencewe strongly recommend checking before purchase that your desired item is accepted into your country. We will do our very best to help resolve the matter as swiftly as possiblehowever we cannot be held responsible for customs delays or refusals. "
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  • " Nasser Pharmacy website accepts VisaMastercard and American Express. "
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  • " Yeswe use industry standard SSL encryption to protect your details. Potentially sensitive information such as your nameaddress and card details are encoded so they can only be read on the secure server. AdditionallyNasser Pharmacy does not store any credit card information and payment is done on 3rd party gateway. Security checks are also made on all transactionsto ensure the authenticity of each card payment. Occasionallythe 3rd party payment gateway will reject a certain card due to the risk rating of the card provider. We will try our best to get more information to assist you with your transaction but our best advice is to try a different credit card. "
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  • "For deliveries within Bahrainif the item is defective from the manufactureryou will be eligible for an exchange or refund if the item(s) is returned in person to any Nasser Pharmacy branch within 7 days of the purchase date along with the e-payment confirmation. For international deliveriesif a product is defective or damaged upon arrivalplease contact our team via email with photos of the product upon arrival and we will resolve the matter with you directly. We regret to inform no exchange or refund will be made for non-defectivecorrectly delivered products including rejection by overseas customs offices. "
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Just wondering if you have Trazadone and Citalopram available at your Pharmacy.
  • Only Citalopram is registered in Bahrain and available. Price is 12.320BD.

    Trazadone is not registered in Bahrain private market. 


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what would be shipping cost for Nutraderm? Thank you
  • The shipping cost will depends on the final destination and the product weight. Please try to complete the order with your shipping address and our website will automatically display the shipping costs.

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Yes, we have home delivery service
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